Work History
Work History
· Managing NetApp Storage Clusters accross multiple Datacentre
· StorageGrid Integration with OnTap as Fabric Pool (Cloud Tier) or as a S3 bucket for backup
· Managing VMware and Hyper-V environment
· Managing Veeam Backup Server
· Supporting critical IT devices for customers such as Telstra, ASX, CBA, NAB, Westpac and more.
· Communicate directly with clients either leading a project, performing service requests, relocation or migration of IT equipment.
· Led hundreds of NetApp storage installation projects across Australia and New Zealand.
· Handles L3 escalation and resolve complex technical issues related to networks, servers and storage devices.
· Mentored and trained engineers, fostering skill development and knowledge sharing.
· Delivered technical solutions, internal projects and handled presales tasks for prospective clients.
· Collaborate with Cisco TAC as a Cisco Gold Certified partner to resolve technical issues efficiently.
· Onsite or remote support, restoring critical devices operating 24/7 in optimal performance.
· Onsite support of critical devices such as servers, network and storage.
· Led hundreds of NetApp storage installation projects across Australia and New Zealand.
· Multivendor support of devices like DELL, HP, IBM, NetApp, Cisco, Fortinet, Juniper, Palto Alto, F5 and more.
· Accredited NetApp TPM instructor and delivered instructor-led-training to engineers.
· In 2014, represented Interactive Pty Ltd at the NetApp Technical Forum in Hong Kong. Presented technical cases, projects, and success stories, earning the award for TPM Best Presenter at the event.
· Recognized by colleagues, clients, and managers for hard work, commitment, dedication, and professionalism. Received the Excellence Award twice, in 2014 and 2023.
· Traveled extensively across Australia, New Zealand, and one time in Japan to impart knowledge through teaching or enhance skills through training.
· ANZ Bank (Australia wide) - installed NetApp storage devices in multiple locations.
· University of Adelaide (Adelaide) - installed NetApp in metro-cluster configuration in two different Data Centre.
· SparkNZ (New Zealand)- installed NetApp 2 x 4-node all flash array in 2 different Data Centres, one in Auckland and one in Wellington. Each site has 20 petabytes of raw storage.
· CSIRO (Canberra)- Relocated 150+ rack unit or equivalent to 4-full racks of NetApp devices comprising 20+ controllers with multiple shelves to a different Data Centre.
· Anglicare (Adelaide) - Migrated storage array running on NetApp 7-mode to NetApp clustered-DOT.
· Telstra (Melbourne) - Installed NetApp all flash arrays in multiple Data Centres.
· Fletcher Building (Australia wide) - Migrated 150+ branch and regional offices to Fortinet SD-WAN solutions.
· Manage and support a diverse client base of over 2000 clients, ranging from small to large businesses.
· Deliver exceptional customer service by effectively communicating and providing effective IT solutions.
· Project management involving the installation of network, storage solutions, and server infrastructure.
· Plan, install and manage and maintenance of Windows servers/workstation and VMWare servers.
· Securing network and systems by applying updates on operating systems and confirming successful backup.
· Provide technical support and troubleshooting IT systems, including hardware, software, and networks.
· Install, configure, and maintain IT infrastructure including servers, workstations, and networking equipment.
· Perform warranty repair for laptops, desktop and printer.
· Provide technical support and troubleshooting IT systems, including hardware, software, and networks.
· Install, configure, and maintain desktop workstations and printers.
· Managing users and computers in Active Directory.
· Design and develop Finance applications using Visual Basic, MS SQL and Crystal Report.
· Installed the applications in Head Office, 14 regional offices and 50+ branch offices.
· Constant improvement and support of all developed applications.
· Servicing 500+ workstations, providing hardware and software support.
· Install, configure, and maintain desktop workstations and printers.